Frequently asked questions
Ordering & Shipping
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 6–10 business days depending on your location. You’ll receive a tracking number once your order has been dispatched.
How can I track my order?
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking link. You can also use the “Track Order” page on our website by entering your order number and email.
Product Information
What is a compression massager, and how does it work?
What is a compression massager, and how does it work?
Our compression massagers use air pressure technology to stimulate circulation, reduce muscle fatigue, and promote recovery. They gently inflate and deflate in cycles to provide a relaxing massage experience.
Who can use a compression massager?
Who can use a compression massager?
Anyone who experiences tired legs, muscle soreness, or wants to improve circulation can benefit. They’re especially popular with athletes, people who stand for long hours, and those with circulation issues.
Is it safe to use daily?
Is it safe to use daily?
Yes. Our devices are designed for safe daily use. However, if you have any medical conditions such as severe circulatory problems, diabetes, or are pregnant, please consult your doctor before use.
Payments & Returns
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods depending on your region.
Do you offer returns or refunds?
Do you offer returns or refunds?
Yes, we have a 30-day money-back guarantee. If you’re not satisfied with your purchase, simply contact our customer support team for return instructions.
What if my product arrives damaged or defective?
What if my product arrives damaged or defective?
Please contact us immediately with your order details and photos of the issue. We’ll send a replacement or process a refund at no extra cost to you.
Usage & Care
How do I use the compression massager?
How do I use the compression massager?
Simply connect the device, secure the sleeves around your legs or arms, select your preferred mode and intensity, and relax. A detailed user manual is included with each product.
How do I clean the device?
How do I clean the device?
Wipe down the sleeves with a damp cloth after use. Do not submerge in water. Always unplug the device before cleaning.
Can more than one person use the same device?
Can more than one person use the same device?
Yes, multiple people can use the device as long as it is cleaned properly between uses.
Support
How can I contact customer support?
How can I contact customer support?
You can reach our support team via the “Contact Us” page or by emailing us directly. Our team usually replies within 24–48 hours.
Do you have a warranty?
Do you have a warranty?
Yes, all Flowive products come with a 1-year warranty covering manufacturing defects.