Shipping policy

At Flowive, a trading name of Dealnest Ltd, we provide an effortless delivery experience for our global clientele. Our logistics are designed to ensure your recovery tools arrive with the same precision and care with which they were engineered.

1. Shipping Destinations

We provide dedicated shipping services to the following four countries:

  • United Kingdom
  • United States
  • Australia
  • Canada

Please note: We currently do not ship to PO Boxes, BFPO addresses, or countries not listed above.

2. Delivery Timelines & Fees

To ensure absolute transparency, our delivery schedule is structured as follows:

  • Shipping Cost: Complimentary (Free) shipping on all orders.
  • Order Cut-off Time: 2:00 PM (GMT) Greenwich Mean Time (London).
  • Order Handling Time: 1–2 business days (Monday to Friday).
  • Transit Time: 6–10 business days (Monday to Friday).

3. Order Tracking

Upon dispatch, you will receive a confirmation email containing your bespoke tracking information. This allows you to follow your package from our atelier to your door. If you have ordered multiple items, they may occasionally arrive in separate parcels to ensure the fastest possible delivery.

4. Delivery Issues

Should your order not arrive within the estimated 10-business-day window, please contact our concierge team at info@flowive.com or call us at +44 (0) 33 33 403831. We will immediately investigate the status of your shipment.

5. Address Accuracy & Cancellations

  • Change of Address: We allow a 12-hour window from the time of order to request an address correction.
  • Cancellations: Orders may be cancelled prior to shipping. Once the item has been dispatched, please refer to our Refund & Return Policy to initiate a return upon receipt.

Corporate Atelier & Contact

Flowive is owned and operated by Dealnest Ltd.

  • Registered Company Name: Dealnest Ltd
  • Company Registration Number (CRN): 15645521
  • VAT Status: Dealnest Ltd is not currently registered for VAT in the United Kingdom as it operates below the statutory registration threshold.
  • Physical Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
  • Concierge Email: info@flowive.com
  • Client Support Line: +44 (0) 33 33 403831
  • Support Hours: Monday–Friday, 8 am–6 pm GMT (Replies within 24 hours).