Refund policy

At Flowive, a trading name of Dealnest Ltd, we are committed to the highest standards of client satisfaction. We understand that a luxury recovery experience requires a seamless return process. Our policy is designed to be transparent, fair, and fully compliant with the UK Consumer Rights Act 2015 and international commerce standards.

1. The 30-Day Return Guarantee

We offer a 30-day return window for all orders delivered to the United Kingdom, United States, Australia, and Canada.

  • You have 30 days from the date of delivery to request a return.
  • We accept returns for both defective (damaged or faulty) and non-defective (change of mind) products.

2. Eligibility & Condition

To maintain our health and safety standards for recovery equipment, the following conditions apply:

  • Items must be in new condition, unused, and in their original premium packaging.
  • All accessories, manuals, and charging cables must be included.
  • For hygiene-sensitive items, the product must not show signs of physical use or skin contact if the hygiene seal has been breached.

3. How to Initiate a Return

To begin your return, please contact our Concierge team at info@flowive.com.

  1. Provide your order number and the reason for the return.
  2. Our team will provide the appropriate return address for your specific country.
  3. Return Method: All returns must be sent by mail.

4. Return Shipping & Fees

  • Return Labels: The cost of return shipping is the customer’s responsibility.
  • Restocking Fees: Flowive does not charge any restocking fees.
  • Exchanges: We do not currently offer a direct exchange service.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us immediately at info@flowive.com. In cases of verified manufacturing defects, Flowive will cover the costs associated with the return or replacement as per your statutory rights.

6. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval status.

  • Approved Refunds: These will be processed back to your original payment method.
  • Processing Timeline: Please allow 14 days for the refund to be fully processed and reflected in your account.

7. Tax and VAT Information

In accordance with UK tax regulations, our VAT status is as follows:

Dealnest Ltd is not currently registered for VAT in the United Kingdom as it operates below the statutory registration threshold.

8. Contact the Atelier

For any inquiries regarding your return, please reach out to our dedicated support team:

  • Brand: Flowive (T/A Dealnest Ltd)
  • Email: info@flowive.com
  • Phone: +44 (0)33 33 403831
  • Registered Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom