Privacy policy

At Flowive, a trading name of Dealnest Ltd, we respect the sanctity of your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our atelier at flowive.com.

As a UK-based entity, we operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

When you engage with our brand, we collect certain information to provide a bespoke experience:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers via our secure processors), email address, and phone number.
  • Device Information: We automatically collect information about your device, including your IP address, time zone, and details of the cookies that are installed on your device.

2. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your experience.

  • What are Cookies? Cookies are small data files placed on your device to remember your preferences and cart contents.
  • Consent: By using the cookie consent banner on our site, you have the choice to accept or decline non-essential cookies. You may also modify your browser settings to decline cookies, though this may impact your experience in our atelier.
  • Usage: We use cookies to facilitate secure checkout, understand visitor behavior through Shopify Analytics, and provide a tailored browsing experience.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Performance of a Contract: To fulfill your order and deliver your recovery products.
  • Consent: When you opt-in to our newsletter or accept marketing cookies.
  • Legitimate Interests: To prevent fraudulent transactions and improve our service offerings.

4. How We Use Your Information

We use your Personal Information to fulfill the core of our service:

  • To process payments and arrange for secure shipping.
  • To communicate with you regarding your orders and provide concierge support.
  • To screen our orders for potential risk or fraud.
  • To provide you with information relating to our products, provided you have given us explicit consent.

5. Sharing Your Personal Information

We only share your Personal Information with trusted third parties who assist in our operations:

  • Shopify: Our store is powered by Shopify. You can read more about how Shopify uses your Personal Information here.
  • Logistics Partners: We share your shipping details with our international carriers to deliver to the United Kingdom, United States, Australia, and Canada.
  • Compliance with Law: We may share your information to comply with applicable laws or to protect our legal rights.

6. International Data Transfers

As we serve a global clientele, your information may be transferred outside of the UK (for example, to Shopify’s secure servers in Canada or the USA). We ensure that your data is protected by robust security measures and legal safeguards, such as Standard Contractual Clauses (SCCs).

7. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

8. Your Rights (UK & International)

You have the right to access, correct, update, or delete the personal information we hold about you. If you would like to exercise these rights, please contact our concierge team.

9. Corporate VAT Disclosure

Dealnest Ltd is not currently registered for VAT in the United Kingdom as it operates below the statutory registration threshold.

10. Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact our Data Protection Officer:

  • Brand Name: Flowive
  • Legal Entity: Dealnest Ltd
  • Email: info@flowive.com
  • Registered Address: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
  • Phone: +44 (0) 33 33 403831